Frequently Asked Questions

Q: I'm preparing for the Cisco CCNA exam. What score in the subnetting game do I need to achieve to be comfortable passing the exam?

A: It's actually more important to be able to answer the questions correctly without making mistakes, than to achieve a particular score. That being said, by our estimate, if you are able to score approximately 7 or higher every time without getting any questions wrong, then you are likely going to do well on the subnetting portion of the CCNA exam. If you want to fly through the subnetting questions and have extra time to spend on other questions, then strive for a score of 15 or more without getting any wrong. Of course, the more practice you have, the better!

Q: How many subnetting questions are on the Cisco CCNA exam?

A: It varies, but it is certainly a significant topic, which means if you can really nail the subnetting portion, you will have a big head start towards passing the exam.

Q: What is the etiquette for submitting high scores?

A: You can submit as many public high scores as you like. Note that if you have an account, all of your scores will be tracked in your profile, regardless if you submit them to the public high scores list. We do ask that if your score will put you in the top ten and you already have another score in the top ten, then as a courtesy to others please only submit your score if it will be your personal best. Also, please do not use profanity or submit links of any kind in the name or location fields- inappropriate posts will be deleted.

Q: How many different types of subnetting questions are there?

A: There are currently 11 different types of questions, with millions of different specific questions.

Q: How do I practice a particular question type?

A: While in practice mode you can use the optional checkbox to lock a particular question type so that you can continue practicing only that type until you are fully comfortable with it. When you are logged into your Free Account, under the checkbox there is an additional option to view all question types and jump directly to the type you would like to practice.

Q: I think one of the questions is wrong! What can I do?

A: Our subnetting questions have been thoroughly tested, and so far we have never discovered an error, but that doesn't mean there isn't one. If you think a question is wrong, try to take a screenshot of the page and email it to . If you simply aren't sure why a particular answer is correct, check out our Tutorial page for assistance.

Q: How do I get to the Math Questions?

A: You can access the Math Questions on the main Practice page by clicking on View All Question Types. Note you must be logged into at least a Free account to access that page.

Q: How do I create an account?

A: Click on the Sign-up link in the upper right of the menu and fill out the form. Required fields are bolded. Once you register, you will be sent a verification code via email which you can copy and paste into the next screen. If you leave and come back, simply login again with the credentials you created and you will see the verification code screen again.

Q: How do I view my Account Profile?

A: When you log in you will automatically be taken to your profile screen. You can also get there directly by clicking on your username in the upper right hand corner of the screen.

Q: What are Career Points?

A: Career Points are accumulated as you achieve scores in the game while logged into your account. Points are earned for the sum of your top 3 scores each day (midnight to 23:59:59) based on UTC time. For example, if you played the game 5 times one day, and achieved scores of 10, 12, 8, 14, and 7, you would have earned 36 points that day (14+12+10).

Q: What can I do with Career Points?

A: We haven't decided yet what the future will hold for them. Right now they are just for fun.

Q: If I achieve a High Score, but I don't submit it, will it still appear in my Profile history?

A: Yes. All games that you complete will be tracked in your history regardless of whether or not you choose to publicly submit them. If you do choose to submit your score, you will see the Name and Location fields that you entered for each submission next to the score details in the history list.

Q: Is it possible to link my previous high scores to my new Account?

A: Yes. Simply send us an email with your username and the Name/Location of the high scores you wish to link. We may ask a few additional questions to help verify that the scores belong to you, and then we will link them for you.

Q: Which exams are covered by the Pro Account material?

A: The Pro Account includes study material for the following exams:

• CCENT/ICND1 100-105 (version 3)
• ICND2 200-105 (version 3)
• CCNA 200-125 (version 3)
• CCNP 300-101 ROUTE (in progress)
• CCNP SWITCH and TSHOOT are coming soon.

Q: Do I need a PayPal account to sign up for a Pro Account?

A: No. You can sign up for a Pro Account with PayPal, or any credit card, prepaid gift credit card, or a debit card that has a credit card logo on it. However, we do recommend that you use a PayPal account if you have one, and if you do not, we suggest you consider signing up for a PayPal account instead of simply using a credit card. The reason is that if you ever want to change your payment method in the future it is much easier if you have a PayPal account.

Q: How do I cancel my Pro Account subscription?

A: You can cancel the subscription in your PayPal account, or you can cancel by going to your profile, clicking on "View/Edit Account Information", then choose "Cancel Pro Account Subscription". If you have any trouble, just let us know. Of course you may email or call us anytime.

Q: How many videos come with the Pro Account?

A: There are more than 100 videos which are individually tailored to teach a specific topic.

Q: I paid for a Pro Account, and I have waited more than "a few minutes". Why is my control panel page still showing I have a Free account?

A: This can happen if you paid for your Pro Account with a PayPal "eCheck". If your PayPal account does not have enough funds in it and the funding method is from a bank account rather than a credit or debit card, PayPal does not send us the payment until the eCheck clears, which can take around 2-5 days. If you are not willing to wait a few days (for example if you're taking the exam tomorrow!), then please contact us and we'll do our best to accomodate you. Also let us know if you did not pay with an eCheck and your account has still not been upgraded.
Feb 28, 2020 Update: We've recently seen some payment processing delays of up to 4 hours. If it's been more than 4 hours and your account has still not been upgraded, please email us with your username and we'll take care of it ASAP.